Lost & Found

Turning a forgotten item into a loyalty-building opportunity.

Iberomail’s Lost & Found service was designed specifically for the hospitality sector. We relieve your team of logistical and bureaucratic management, ensuring that forgotten items are returned to their owners swiftly and securely

Lost and Found

Why choose Iberomail?

This service simplifies your hotel’s operations, as we take full responsibility for every stage of the process:

  • Priority Collection: We collect items directly from your hotel premises.
  • Specialist Packaging: We ensure proper packing to protect the item during transit.
  • Payment Management: We handle service charges directly with the recipient (the guest), at no cost or concern to the hotel.
  • Shipping & Tracking: Constant monitoring of the parcel until final delivery, anywhere in the world.

The impact on your business:

With a strong presence across the entire national territory, this service is a strategic ally in guest satisfaction and loyalty—transforming a stressful moment (losing an item) into a premium service experience.

Why choose Iberomail?

How it works

Organising the return of a forgotten item has never been so simple

1
Registration on the Lost & Found App
Registration on the Lost & Found App

During the initial setup, the hotel is registered on the Lost & Found platform with its name, address, phone numbers, and email address (for management purposes). A dedicated link is then created and sent to the hotel.

2
Sending the Link
Sending the Link

The hotel simply needs to send its assigned link to the guest. This allows the guest to submit all the necessary details for the delivery of their belongings. The guest will automatically receive a quote tailored to the item, destination, and urgency.

3
Collection Once the guest has made the payment, Iberomail will collect the item. The hotel only needs to
Collection Once the guest has made the payment, Iberomail will collect the item. The hotel only needs to
  • Place the item at Reception for collection.
  • Print the waybill (received via email) containing the shipping details, which serve as proof of delivery and must accompany the parcel.

Additional Benefits

  • Reduced Administrative Burden: Your reception team focuses on check-ins; we focus on logistics.
  • Brand Image: Demonstrate post-stay care that exceeds expectations.
  • Global Reach: We ship to any destination, whether domestic or international.

Other Logistics Solutions

Beyond our Lost & Found service, we support your business with:

  • Express: Delivery of urgent documents and parcels.
  • Standard: Shipping of suitcases and luggage with a focus on cost-savings.
  • Special Care: Shipping bottles and fragile items.

Customers

I want to know more

Request more information about our specialized Lost and Found service and one of our sales representatives will contact you shortly.

Contact Form Demo

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