Iberomail is committed to protecting personal data, respecting current legislation, and respecting the privacy of its customers.
The collection and processing of Customers’ personal data will be carried out in accordance with the rules stipulated in this document and in the General Transport Conditions, exclusively for billing purposes and managing contacts with Customers.
Iberomail advises its Customers to read this document and is available to provide any clarifications they deem necessary regarding the matters discussed herein.
If you do not agree with any aspect of this “Privacy and Data Protection Policy”, you should not provide your personal data, which may prevent Iberomail from providing services.
Changes to the Privacy Policy
This document may be changed without prior notice if any change in applicable legislation or in the way services are provided by Iberomail so requires.
determine.
Data Collected
For the intended purposes (pre-contractual due diligence, invoicing and management of contacts with Clients), Iberomail Correio Internacional, S.A. may need to collect the following data from Clients:
Additional information
If Iberomail deems it necessary to request proof of these elements and the Client consents to this request, Iberomail will keep them on file. the elements provided by the Client.
Authorization for Use of Information
The Client expressly authorizes Iberomail to use the information gathered for the provision of services and the processing of the requested transaction.
Security and Preservation
Security
Iberomail undertakes to make its best efforts to ensure that information relating to its Clients will be kept secure, respecting current legislation and in accordance with best practices.
Emails received in pre-contractual due diligence are shared internally only by the administrative staff in charge of the contractual processing of the service in question.
Personal data shared with transport companies is only that which is necessary and mandatory for the delivery and which is previously contracted with the client (service contractor) and partners (company). (carrier).
Emails are kept until delivery confirmation or until the loss procedures are resolved (if applicable), after which they are deleted.
For this purpose, Iberomail has adopted physical, electronic, and administrative procedures to prevent unauthorized access or disclosure of its Clients’ personal data.
The personal data that the Client provides to Iberomail will be used exclusively for the purposes described above, guaranteeing that it will not be sold, rented, or transferred to third parties.
Retention
Only the data legally necessary for billing purposes is kept for a period of at least 10 years; this data is kept in an encrypted pseudonymized file accessed only by and for this purpose.
These records include personal data such as name, contact details, etc., so that to comply with this legal obligation, the Iberomail will retain customer data for transactions made for this period.
If the transaction does not go through, Iberomail will delete and destroy all personal data of the customer that it may have in its possession.
The data of customers using the Iberomail “Online Waybills” platform is stored on a dedicated server in a pseudonymized file and duly protected by a firewall (with active maintenance by a specialized technician).
Waybills, being legal documents, are kept for the maximum time legally required by Portuguese law, in a filing cabinet.
Disclosure of Information
Iberomail may be required to disclose its customers’ information to the Police, Courts, Regulatory or Supervisory entities, or other State bodies.
If legitimately requested to do so, Iberomail will disclose the information to the extent strictly necessary.
required by law.
Customer Communication
Iberomail may contact you by email or phone to obtain your account details.The Client may also receive emails relating to transactions automatically generated by the payment system, such as confirmation of authorization or notification of receipt of payments, which are essential for the payment operation and the execution of the contract between Iberomail and the Client; and even emails to track shipments.
Customers using the Iberomail “Online Waybills” platform will receive emails confirming cancellation requests and tracking shipments (whenever the recipient’s email address is available).
Access, Correction and Opposition
Any Customer may, at any time, exercise their rights as provided for in Law No. 67/98 of October 26, namely the right of access, rectification, cancellation, opposition, and/or to obtain a copy of the data by sending a request via email to iberomail@iberomail.com
Personal Data Controller
The personal data controller is Iberomail Correio Internacional, S.A., with registered office at Rua Prof. Henrique de Barros nº. 5, 2685-339 Prior-Velho; with telephone number 00351 21 862 15 70 and email address iberomail@iberomail.com
© 2026 Iberomail, SA – All rights reserved
Developed by Morcode